Meeting the Needs of Challenging Clients 11/20/12 (3CE)

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14 Oct

ZOOM 10/14/26 Meeting the Needs of Challenging Clients 3CE - Learning Level: Beginner

ZOOM 10/14/26 Meeting the Needs of Challenging Clients 3CE - Learning Level: Beginner

Wednesday, October 14, 2026 (9:00 AM to 12:00 PM)

Zoom (Webinar online)

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There are few industries in which a sales professional will work with such a varied group of individuals as real estate! Most Realtors had the realization early on in their careers that the so-called "difficult" person must shop for a roof over their head just as much as the amicable person of the world. Potential buyers are embarking on a very impactful milestone in their lives in buying a home, and this can bring out the stressed side of just about anyone at times. This course will help Realtors diffuse conflict, engage in active listening, and produce solutions for their client without becoming mired down in conflict and misunderstanding.
 
Objectives:
  • Identify the major causes of conflict
  • Learn how to set the stage for profitable discussion of the conflict/problem
  • Learn how to brainstorm mutually acceptable solutions to the conflict/problem
 
Instructor - Scott DiGregorio
 
By registering for this class you acknowledge the No-Show Fee Policy. To CANCEL please email:  education@osceola-realtors.com

Zoom (Webinar online)
Zoom (Webinar online)

Cancellation and No-Show Fee Policy
 
By registering for this class, you acknowledge the No-Show Fee Policy, which requires a valid credit card on file or a $20 cash deposit with the association. Members who do not comply with this policy may not be permitted to attend future classes. To avoid the $20 No-Show Fee, submit your cancellation via email to education@osceoal-realtors.com before the start time of the class.